I’m a leader. I pastor a church of over 1,000, lead a staff of 20, and lead a volunteer base of several hundred. As leaders we help those who follow us to accomplish goals, move forward into a preferred future, and make progress. Thus we often do a lot of telling.
We cast vision by telling
We craft strategies by telling
We set goals by telling
We recruit leaders by telling
We manage staff by telling
Our fast-paced world often tempts us to give quick answers. Followers expect good leaders to act decisive and quick answers can make us appear so.
Unfortunately, we can tell too much and miss one of the most amazing leadership tools: the well placed question.
This morning as I read Mark 2, I noticed a pattern in Jesus’ response to those who questioned Him. That chapter records four unique questions posed to him. Three out of four times Jesus responded with at least one question. In those responses He didn’t immediately tell them an answer to their question. Rather, He sought to make them think about what they asked by asking them a question.
When we build a culture into our churches and ministries that encourages questions, these benefits result.
- We see reality more clearly. One more well-placed question may surface an important issue you otherwise might have missed.
- Innovation. Questions can spur new ideas and solutions to problems.
- Self-reflection. Simply telling someone an answer may stifle his/her need to think through the answer for himself.
- Perspective. A good question can open up a fresh perspective to a perplexing dilemma.
- Focus. Questions can help a group or person focus on the real issue.
However, when we use questions as we lead we must avoid these unhealthy patterns.
- Defensiveness-using questions as a defense mechanism, a ‘tit-for-tat’ response.
- Aloofness-using questions to avoid answering a valid question because you think it is beneath you to answer.
- Ignorance-not answering a valid question about which you have no knowledge in order to hide your lack of knowledge. In that case it’s best to say, “I don’t know.”
- Controlling-using questions to put another into a corner to embarrass him or shut him down.
- Deflecting-using questions to move a valid conversation to another subject.
Asking questions can become a potent tool in our leadership toolbox.
How have you used questions in your leadership?
Related post: 5 Questions to Help You Clarify Your Leadership Strengths